Constructs

Factor loadings

Human capital

HC1

0.728

HC2

0.732

HC3

0.661

HC4

0.709

HC5

0.660

HC6

0.681

HC7

0.754

HC8

0.653

Structural capital

SC1

0.765

SC2

0.867

SC3

0.840

SC4

0.780

Relational capital

RC1

0.536

RC2

0.713

RC3

0.791

RC4

0.688

RC5

0.691

RC6

0.745

Operational performance

OP1

0.739

OP2

0.772

OP3

0.737

OP4

0.651

Financial performance

FP1

0.844

FP2

0.838

FP3

0.553