Abbreviation | Category | Definition |
G2B | Government to business | This category includes interactions between governments and businesses [16] - [18] . Example: access to current information, renewing and obtaining licenses, registration of companies, and payment of taxes [16] [19] . |
G2C | Government to citizen | This category includes all the interactions between a government and its citizens [20] [21] . Example: Renewing a driver’s license and paying traffic fine [18] [22] -[24] . |
G2E | Government to employee | This category refers to the relationship between thE-government and its employees [16] [25] [26] . Example: giving employees access to training, e-mail, e-learning, and authorizations to access databases to gain information needed to complete services [25] [27] [28] . |
G2G | Government to government | This category includes delivering the services, sharing databases and resources between government departments and agencies [20] [21] . |