Component

Identified Sub-Component

Role

Perspective

Quality

Broad network access

Students

Technical

Organisational

Measured Service

Students

Technical

Organisational

On-demand Self-Service

Students

Technical

Organisational

Rapid Elasticity

Admins

Senior management

Lecturers

Technical

Organisational

Resource Pooling

Admins

Technical

Organisational

Risk

Confidence

Students

Admins

Lecturers

Senior managers

Personal

Privacy

Students

Admins

Lecturers

Senior managers

Personal

Security

Students

Admins

Lecturers

Senior managers

Technical

Organisational

Personal

Surety

Students

Admins

Lecturers

Senior managers

Technical

Personal

Trust

Students

Admins

Lecturers

Senior managers

Personal