Most influential service quality attributes	Service quality level (%)
Most influential service quality attributes	Same as now	Medium	High
Comfort	12.8	66.5	20.8
Safety and security	8.8	10.5	80.8
Travel cost	12.8	71	16.3
Mitigating overcrowding Women commuters harassment	0.8	32	67.3
Mitigating overcrowding Women commuters harassment	5.5	11.5	83
Reserved seat for women commuters	7.2	17.5	75.3
Boarding and alighting facilities	0.8	11	88.3
Behavior of bus staffs	4.8	10.8	84.5
Cleanness of bus	0.5	22.8	76.8
Ticketing system	7.2	22	70.8
Fitness of bus	0.5	16.5	83
Frequency of bus service	0.8	16.5	82.8