| Questions | Aspects Evaluated |
| Q1 | The presentation of the bottles used for the delivery of pediatric milk and non-milk formulas satisfies the needs to which they are destined. |
| Q2 | The presentation and quality of the disposable flasks used for the delivery of enteral diets are adequate. |
| Q3 | The boxes used to package the pediatric formulas and enteral diets have a good presentation and satisfy the requirement of a safe and effective transport. |
| Q4 | The presentation of the final product to be delivered is clean and pleasant, demonstrating good hygiene. |
| Q5 | The pediatric formulas and the enteral diets are delivered according to the prescribed times. |
| Q6 | The service provided by the Milk Section is reliable |
| Q7 | The number of occurrences involving pediatric formulas and enteral diets is sporadic. |
| Q8 | The service provided by the Milk Section does not generate observable waste. |
| Q9 | The requests sent to the Milk Section are satisfied in a timely manner. |
| Q10 | The pediatric formulas and the enteral diets delivered always agree with the medical prescriptions. |
| Q11 | The service provided by the Milk Section demonstrates concern about the clientele, with an attempt to collaborate as much as possible with the other teams providing care for the patient. |
| Q12 | The system involving the collection of medical prescriptions, the production of pediatric formulas and enteral diets and their delivery is safe and efficient. |
| Q13 | The service provided by Milk Section transmits safety regarding the nutritional quality of the final products delivered. |
| Q14 | The service provided by the Milk Section transmit safety about the microbiological control of the final products delivered. |
| Q15 | The technical information contained on the labels of the pediatric formulas and enteral diets is sufficient and adequate. |
| Q16 | The Nutrition Team provides a specialized service capable of transmitting safety and tranquility to the patients and their relatives. |
| Q17 | The work carried out by the Nutrition team, in addition to providing appropriate nutritional care, intends to be cordial and respectful towards the patients/clients. |
| Q18 | Individualized nutritional care is always provided when requested or when necessary by the nutritionists, the health agents and the nutrition workers. |
| Q19 | There is an established partnership between the Milk Section and the Multidisciplinary Team that acts directly on the wards, with positive reflexes on hospitalized patients. |
| Q20 | The Milk Section, by supplying the pediatric formulas and enteral diets, fulfills its role of action on the clinical course of hospitalized patients, satisfying their individual necessities. |
| Q21 | In the presence of occurrences or complaints, the Nutrition team always demonstrates concern about verifying and analyzing the problem, looking for solutions in order to correct or avoid it. |
| Q22 | In general, the Milk Section cares for its patients/clients with promptness and efficacy, making them feel satisfied with the care provided by the Nutrition Team. |