Frequency (%)

Variable

559 (96.9)

13 (2.2)

5 (0.9)

How do you communicate with customers/patients?

Direct (Face to face)

Indirect (Telephone – Email – medical brochures)

No communication

30 (5.2)

187 (32.4)

360 (62.4)

How many customers/patients do you serve daily?

<50

50 - 100

>100

28 (4.8)

107 (18.5)

130 (22.5)

312 (54.1)

How many of them ask for cosmetic or personal care products?

<10

10 to 15

16 to 20

>20

492 (85.3)

85 (14.7)

Do you ask the customers/patients if they have sensitivity from any components in the product?

Yes

No

23 (4.0)

95 (16.5)

459 (79.5)

Do you use generic name, brand name or both during dispensing process?

Generic name

Brand name

Both