Frequency (%) | Variable |
559 (96.9) 13 (2.2) 5 (0.9) | How do you communicate with customers/patients? Direct (Face to face) Indirect (Telephone – Email – medical brochures) No communication |
30 (5.2) 187 (32.4) 360 (62.4) | How many customers/patients do you serve daily? <50 50 - 100 >100 |
28 (4.8) 107 (18.5) 130 (22.5) 312 (54.1) | How many of them ask for cosmetic or personal care products? <10 10 to 15 16 to 20 >20 |
492 (85.3) 85 (14.7) | Do you ask the customers/patients if they have sensitivity from any components in the product? Yes No |
23 (4.0) 95 (16.5) 459 (79.5) | Do you use generic name, brand name or both during dispensing process? Generic name Brand name Both |