Dimensions identified

Literature source

Sample statements from interviews/focus groups

Administrative quality

(Narang, 2012)

“There should not be much bureaucracy”;

“Procedures should be clearly stated”;

“Administrative staffs should always be willing to help students out”.

Physical environment quality

(Narang, 2012) ,

(Wong et al., 2012)

“A nice sports complex is important”;

“Lecture rooms must be well equipped”.

Core educational quality

(Narang, 2012)

“Knowledge of academics”;

“Ability of lecturers to transmit enthusiasm”; “Up-to-date in their field”;

“Encourage participation of students in their learning process”;

“A culture of sharing and collaboration”;

“Faculty members are willing to help”;

“Course designed based in requirements of the students”.

Support Facilities Quality

(Sultan & Wong, 2012)

“Adequate cafeteria”;

“Opportunities for extracurricular activities”;

“Computer laboratories available”;

“Photocopy and printing services”.

Transformative quality

(Lomas, 2007) ,

(Srikanthan & Dalrymple, 2007)

“Learning how to deal with emotions”;

“Developing critical thinking”;

“Acquiring job-related skills and knowledge”;

“Conduct research”.