Dimensions identified | Literature source | Sample statements from interviews/focus groups |
Administrative quality | | “There should not be much bureaucracy”; “Procedures should be clearly stated”; “Administrative staffs should always be willing to help students out”. |
Physical environment quality | | “A nice sports complex is important”; “Lecture rooms must be well equipped”. |
Core educational quality | | “Knowledge of academics”; “Ability of lecturers to transmit enthusiasm”; “Up-to-date in their field”; “Encourage participation of students in their learning process”; “A culture of sharing and collaboration”; “Faculty members are willing to help”; “Course designed based in requirements of the students”. |
Support Facilities Quality | | “Adequate cafeteria”; “Opportunities for extracurricular activities”; “Computer laboratories available”; “Photocopy and printing services”. |
Transformative quality | | “Learning how to deal with emotions”; “Developing critical thinking”; “Acquiring job-related skills and knowledge”; “Conduct research”. |