| Customers | Output | Process | Input | Suppliers | |
| Medical coordination staff Referring | Complete documents of referral ready to be entered in medical plus | Reception of Referral either by e-halati/fax/hand | KAMC referral form Consent form Personal data sheet ID copy Medical report Radiological Investigation reports Laboratory Histopathology reports | MoH hospitals private hospitals E-halati system Fax-Security forces Hospitals and Military Agencies like government region, police, medical committees etc By hand | |
| Medical coordination physician | Referral pending in media plus system | Entry into medical plus referral system after administrative verification documents | Complete documents of referral | Medical coordination staff | |
| Consultant physician/patient relatives/referring hospital | Case referred to other specialities or rejected/more enquires | Clinical review of documents and refer to appropriate specialty | Referral system(software) | Medical coordination physician | |
| Medical coordination staff Bed management staff Eligibility staff Medical coordination physician | Medical rejection More enquires Admission-File opening | Response by concerned speciality | Referral system(software) | Consultant physician | |
| hospital/physician/patients/ patient relatives | OPD appointment/bed booking-rejection lette more enquires letter | Reply received by medica plus and conveyed to referring authority if rejected or more enquires. In case of acceptance OPD appointment/bet reservation will be sent to referring authority | Response documents | Medical coordination staff | |