Advantages

Disadvantages

Expense

May save costly errors

Expensive

Time

Good at repetitive detail-orientated tasks

Limited supply of workers to build making installation take time.

Consistency

Consistent with tasks trained on

Requires calibration and validation. Only trained on what is shown

Availability

AI-powered virtual agents are always available.

Not generalisable

Expertise

Results reliable but can be difficult to translate

Technical expertise required to build AI and maintain