| Insufficient care experience including treatment lacking empathy and sympathy that affected dignity | Articles: 1, 3, 11, 15, 16, 23, 27, 28, 29, 37, 38, 39, 42, 43, 46
Quant 7/17 or 41%
Articles: 1Q, 6Q, 7Q, 10Q, 11Q, 13Q, 16Q | 1) Treatment that lacked empathy including experiences which were perceived as impersonal and undignified, that lacked care and compassion** 2) This could be more prevalent when this was identified as a need from the patient |
The value of emotional support and being able to just listen and provide empathy | Qual 20/49 or 41%
2, 3, 4, 8, 13, 14, 15, 16, 17, 20, 25, 28, 29, 32, 33, 37, 42, 43, 45, 49
Quant3/17 or 18%
Articles 6Q, 13Q, 15Q | 1) Emotional support was required, this included listening, giving empathy and sympathy and being respectful** 2) The ability to listen, be sensitive to patients needs was highly valued**. This support helped the patient feel welcomed and valued 3) There was general satisfaction with sympathy and kind treatment from HCP groups | |
Provision of information, trust and empowerment | Qual 8/49 or 16%
16, 20, 23, 26, 34, 37, 41, 42 | 1) Interactions could empower patients when the patient perceived the relationship as a partnership and experienced choice** | |
Sub-theme 2.2 Internal Psychological factors | Readiness to receive information | Qual 10/49 or 20.4%
Articles: 2, 3, 7, 12, 17, 42, 43, 44, 45, 46
Quant 6/17 or 35%
Articles: 2Q, 7Q, 11Q, 13Q, 14Q, 16Q | 1) There were times (notably at diagnosis) when patient’s mental well-being meant they were not able to consider information given by HCPs. Distinct emotions and specific adaptation related responses influenced this. |
Factors that influenced the ability or desire to ask questions | Qual 5/49 or 10.2%
Articles: 4, 7, 42, 45, 50 |
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