| Perspective | Objective | Prefix | Key Performance Factor |
| Financial | Increase stock value (shareholder wealth) | F1 | Return on capital applied |
| Internal Process | Improve cost, quality, and time of production | P6 | Costs of providing resources on concessional facilities |
| P15 | New ideas for product development | ||
| P20 | Staff violations | ||
| Learning & Growth | Develop meritocracy | L1 | % Of staff with skills and abilities |
| Sharing knowledge about best customer behavior | L9 | Percentage of meeting employees’ personal goals with the organization’s goals |