| Perspective | Objective | Prefix | Key Performance Factor | Very Low | Low | No Idea | High | Very High |
| Financial | Increase stock value (shareholder wealth) | F1 | Return on capital applied |
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| F2 | Economic Value Added (Income - Capital Costs) |
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| F3 | The ratio of market value to book value |
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| Improve cost structure | F4 | Compare the price of each unit against the price of competitors |
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| F5 | General and administrative expenses and sales per unit or percentage of sales |
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| F6 | Cost-to-resources ratio |
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| F7 | The ratio of revenue to cost of resources |
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| Increase in asset utilization | F8 | Sales/Asset Ratio or (Cost-to-Resources) Ratio |
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| F9 | Suspended to Expense Ratio |
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| F10 | Percentage of existing capacity utilization |
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| F11 | The ratio of income to expenditure |
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| Improve the value of existing customers | F12 | Percentage of business unit customers |
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| F13 | Percentages deferred (deferred charges) |
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| F14 | Percentage of revenue growth |
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| F15 | Percentage of business unit customers |
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| F16 | Percentage of revenue from new products |
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| F17 | Percentage of revenue from new customers |
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| Customer | Improve income opportunities achieving customer | C1 | The number of customers we have planned for them |
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| C2 | Percentage of repeat customers |
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| C3 | Customer willingness to recommend the product |
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| C4 | Percentage of profitability growth in existing customers |
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| C5 | The consumption rate of return |
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| Gain new customers | C6 | Number of new customers |
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| C7 | Net Sales (Expenses - Deals) |
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| C8 | Percentage of sales to new customers |
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| C9 | Cost per new customer |
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| Improve market share | C10 | Market share of target customers |
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| C11 | Cost of resources |
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| C12 | Amount of suspicious receivables |
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| Increase customer profitability | C13 | Number or percentage of customers with no returns |
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| C14 | Number of pending cases |
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| C15 | Upcoming years (previous customer profitability) |
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| Internal Process | Improve cost, quality, and time of production | P1 | A high rating and good at delivery cost |
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| P2 | Selling High-Performance Products (Expenses - Deals/ Resources) |
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| P3 | Incomplete files in the branches |
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| P4 | Duration of filing |
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| P5 | Costs of consuming resources |
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| P6 | Costs of providing resources on concessional facilities |
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| Improve asset utilization | P7 | Time management from customer arrival to facility payment |
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| P8 | Capacity utilization (concessional facility balance) |
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| P9 | Percentage of use |
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| P10 | The amount of reliable and available equipment |
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| Gain new customers | P11 | % Creating Facility Customers |
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| P12 | Price per unit of new customers |
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| Increase sales to customers | P13 | The number of products and services sold to each customer |
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| P14 | Revenue and profit margin generated from concessional balances (income/concessions) |
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| Develop innovative products and services | P15 | New ideas for product development |
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| Achieving excellence in the R&D process | P16 | % Register of innovations |
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| P17 | Improvement time from production to product arrival at branches |
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| P18 | Product Development Cost |
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| Improve environmental health-and-safety performance | P19 | Environmental Accidents and Social Impact Safety |
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| P20 | Staff violations |
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| Learning & Growth | Develop meritocracy | L1 | % Of staff with skills and abilities |
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| L2 | Staff Satisfaction |
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| L3 | Key personnel turnover |
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| Develop software to support and support strategy | L4 | (Strategy Information Coverage) % Operational Processes with Application Support |
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| Create a customer-centric culture | L5 | Studying staff culture |
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| L6 | The average shelf life of the person |
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| Sharing knowledge about best customer behavior | L7 | Share new ways |
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| L8 | Average job tenure |
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| L9 | Percentage of meeting employees’ personal goals with the organization’s goals |
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