STAGE|% of Adoption Overall

Elements Present on Website

Life Insurance

No. (%)

N=9

Non-Life Insurance

No. (%)

N=19

Private Sector

No. (%)

N=26

Public Sector

No. (%)

N=2

Stage One|80%

Emerging

Web Presence

Contact Information

9 (100)

19 (100)

26 (100)

2 (100)

Company Information

8 (89)

19 (100)

25 (96)

2 (100)

Insurance Overview/ FAQs

4 (44)

8 (42)

10 (38)

2 (100)

Information about the products offered

9 (100)

18 (94)

25 (96)

2 (100)

Feedback forms

7 (78)

10 (53)

15 (58)

2 (100)

Stage Two|73.4%

Enhanced

Web Presence

Detailed product information

8 (89)

11 (58)

17 (65)

2 (100)

Media Centre

2 (22)

4 (21)

4 (15)

2 (100)

Links to other sites

4 (44)

6 (32)

10 (38)

0 (0)

Stage Three|40%

Interactive

Web Presence

Availability of various forms in PDF

5 (56)

9 (47)

12 (46)

2 (100)

Live Chat

1 (11)

4 (21)

2 (8)

2 (100)

Online claim intimation

2(22)

4 (21)

2 (8)

2 (100)

Online Claim tracker

0 (0)

0 (0)

0 (0)

0 (0)

Online Application tracker

0 (0)

0 (0)

0 (0)

0 (0)

Online Policy Status

0 (0)

2 (11)

2 (8)

0 (0)

Stage Four|19%

Transactional Web Presence

Online Purchase

0 (0)

2 (11)

2(8)

0 (0)

Online premium payment

1 (11)

2 (11)

2 (8)

1 (50)

Online accounts

1 (11)

3 (16)

3 (12)

1 (50)

Stage Five|21%

Full

Web Presence

Instant/Free quotes

1 (11)

2 (11)

2 (10)

1 (50)

Online Insurance Market Place-Alliance with competitors

0

0 (0)

0

0