| Cronbach’s alpha | McDonald’s omega |
Overall questionnaire | 0.827 | 0.825 |
[0.804, 0.850] | [0.800, 0.851] | |
Expectations ex-ante | 0.644 | 0.667 |
[0.590, 0.697] | [0.620, 0.713] | |
Expectations ex-post | 0.734 | 0.744 |
[0.690, 0.778] | [0.706, 0.782] | |
Satisfaction | 0.743 | 0.754 |
[0.691, 0.794] | [0.703, 0.805] |