Cronbach’s alpha

McDonald’s omega

Overall questionnaire

0.827

0.825

[0.804, 0.850]

[0.800, 0.851]

Expectations ex-ante

0.644

0.667

[0.590, 0.697]

[0.620, 0.713]

Expectations ex-post

0.734

0.744

[0.690, 0.778]

[0.706, 0.782]

Satisfaction

0.743

0.754

[0.691, 0.794]

[0.703, 0.805]