Research Constructs

Assurance-Empathy

Reliability

Tangibility

Responsiveness

Customer Satisfaction

Assurance-Empathy

0.55

Reliability

0.36

0.53

Tangibility

0.23

0.18

0.51

Responsiveness

0.03

0.03

0.02

0.62

Customer Satisfaction

0.34

0.33

0.26

0.02

0.55