| Themes | Representative comments about text-based PEM (leaflet) | Demographic |
| Safety | Text-based information (i.e., a leaflet) seems more serious | 1 male, age 42 years |
| Situational needs | I like text-based information best | 9 females, aged 23 - 61 (median, 43) years and 4 males, aged 28 - 81 (median, 55) years |
| Safety | Text-based information is the most easily accessible | 13 females, aged 18 - 69 (median, 44) years and 2 males, aged 57 - 68 (median, 62.5) years |
| Safety | It feels safer to have patient education material in a leaflet, you can hang it for example on your refrigerator and read it again and again | 16 females, aged 21 - 72 (median 49) years and 4 males, aged 27 - 45 (median, 48.5) years |
| Earlier experience | I’m used to text-based information and don’t know about video or podcast. I haven’t tried them. Don’t know the technique | 18 females, aged 47 - 83 (median, 70) years and 4 males, aged 65 - 73 (median, 66.5) years |
| Situational needs | A leaflet is fast and easy to read, and good for short information, but sometimes more thorough information, like a video or podcast, would be a great additional help | 41 females, aged 18 - 67 (median, 39) and 13 males, aged 10 - 59 (median, 39) years |
| Themes | Representative comments about audio-visual information (video) | Demographic |
| Challenged | I understand more when watching a video. Video is much easier to comprehend | 14 females, aged 18 to 75 (median, 34.5) years and 5 males, aged 25 - 47 (median, 36) years |
| Situational needs | It would be easy to find thorough, scientific, and objective information if videos and podcasts about different subjects were accessible from the hospital website | 2 females, aged 28 - 61 (median 44.5) years and 1 male, aged 45 years |
| Challenged | I often find leaflets to be lacking, so video would be a great supplement or alternative | 1 female, aged 34 years and 5 males, aged 35 - 59 (median, 36.5) years |
| Challenged | Video gives you both audio and visual information. Twice as good | 1 female, aged 50 years and 2 males, aged 50 - 60 (median, 55) years |
| Challenged | I’m dyslexic, so video or podcast would help me a great deal | 2 females, aged 27 - 35 (median, 31) years |
| Situational needs | Videos would be great maybe as an addition to a leaflet. There could be a QR code on the leaflet | 1 male, aged 22 years |
| Situational needs | Digital information (i.e. video and podcast) are the way forward | 6 females, aged 20 - 41 (median, 31.5) years and 3 males, aged 38 - 76 (median, 49) years |
| Safety | Digital information (i.e., video and podcast) are easier to access and don’t get lost | 3 females, aged 25 - 42 (median, 33) years and 7 males, aged 19 - 49, (median age, 39) years |
| Themes | Representative comments about audio information (podcast) | Demographic |
| Situational needs | I like to be able to listen to information when I’m on my way somewhere, when I’m doing house chores, when walking, etc. | 5 females, aged 22 - 61 (median 50) years, and 3 males, aged 24 - 69 (median, 44) years |
| Safety | A podcast from the hospital can give you a lot of information that you can feel safe to trust. And then I don’t have to try to find valid information online | 2 females, aged 26 - 31 (median, 28.5) years |
| Situational needs | Easy and accessible everywhere, if you have a phone, a podcast can give you a lot of information | 2 females, aged 50 - 53 (median, 51.5) years and 5 males, aged 24 - 79 (median, 26) years |
| Situational needs | Text-based information is good, but podcasts are a good supplement | 2 females, aged 27 - 43 (median, 35) years and 1 male, aged 42 years |
| Safety | Podcasts are nice because my relatives can also get a lot of the information, I get | 1 female, age 37 years |
| Situational needs | A podcast is a very easy and relaxing way of getting information | 1 female, aged 22 years |
| Challenged | My experience tells me I learn a lot from podcasts | 1 female, aged 56 years |