P6

We have five large electronic panels to manage all patients with suspected or confirmed COVID-19, ranging from the moment of testing, result analysis, patient admission, to discharge or death. We have information in real time, all the time, from the entire hospital.

We institute flags in the COVID-19 PCR test orders and link them to patients’ medical records, to ensure the correct admission of patients to the cohort units.

The intrahospital patient transport system was changed and started to be mandatorily performed with two professionals, no matter if the request is for patients with suspected or confirmed COVID-19. One of the professionals performs all the contacts with the patient and with the transport device, such as a stretcher or wheelchair. The other professional is responsible for the transport directions, lift operation and door opening, exclusively.

P2

We have a control list of professionals to monitor contact with patients with confirmed COVID-19 and this information is available in the medical record. Therefore, all professionals who enter the patient’s room to provide care must insert their name on the list.

Information updating

P3

Practices such as participatory leadership, the crisis room, the daily safety huddle, gave us much more security and support to pass on information to those who are working on the front line.

P4

The guidelines are available on the internet, in a document called “COVID-19 Management”. Intense communication was carried out by the Human Resources and Marketing areas and by the leaders.