Dimension

Indicator

Average

S.D.

D.B.A.

L.L.

U.L.

p*

Tangibles

E

54.84

1.035

3.312

2.959

3.665

0.000

P

51.53

1.646

Responsibility

E

20.76

0.427

0.462

0.260

0.665

0.000

P

20.30

0.918

Capacity

E

62.04

1.122

3.097

2.686

3.508

0.000

P

58.95

1.964

Security

E

27.51

0.670

0.613

0.333

0.893

0.000

P

26.89

1.118

Empathy

E

27.68

0.514

0.849

0.629

1.070

0.000

P

26.83

0.904