Dimension | Indicator | Average | S.D. | D.B.A. | L.L. | U.L. | p* |
Tangibles | E | 54.84 | 1.035 | 3.312 | 2.959 | 3.665 | 0.000 |
P | 51.53 | 1.646 |
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Responsibility | E | 20.76 | 0.427 | 0.462 | 0.260 | 0.665 | 0.000 |
P | 20.30 | 0.918 |
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Capacity | E | 62.04 | 1.122 | 3.097 | 2.686 | 3.508 | 0.000 |
P | 58.95 | 1.964 |
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Security | E | 27.51 | 0.670 | 0.613 | 0.333 | 0.893 | 0.000 |
P | 26.89 | 1.118 |
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Empathy | E | 27.68 | 0.514 | 0.849 | 0.629 | 1.070 | 0.000 |
P | 26.83 | 0.904 |
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