Implementation Outcomes

Service Outcomes

Patient Outcomes

Acceptability, i.e. the perceptions among stakeholders that a given treatment, service, practice, or

innovation (CCM) is acceptable or

satisfactory.

Effectiveness of the CCM

Patient perceptions—interviews

The perceptions of the healthcare

professionals who were involved in

education

Patient-centeredness

Timeliness of care

Improved self-management

Satisfaction with the continuity of relationships

Participating in informed decisions about treatment

Decision-making based on evidence

Physical health problems

Responsibility for coordination and collaboration

Appropriateness, i.e. the perceived fit, relevance, or compatibility of the innovation for a given setting, provider, or consumer and/or perceived fit of the innovation to address a particular issue or problem.

Patients’ perceived quality of life—interviews

Healthcare professionals’ perceived efficiency across disciplines and roles

Knowledge sharing

Living with stigma

Afraid of being helpless

Dependent on others

Isolation and hopelessness

Lack of access to care

Feasibility, i.e. the extent to which a new treatment, or an innovation, can be successfully used or carried out within a given setting.

Analysis of feasibility was discussed before the start of the implementation

Poor recruitment in terms of gender equality

Ensuring safety as a property of the system

Staff group/team learning/education

Supervision

Guiding principles for design and feasibility

Cooperation to ensure safety

Effective teams and team work

Fidelity, i.e. the degree to which the CCM intervention was implemented as set out in the original protocol.

Group meeting, seminar and international conferences

Ethical considerations including no waste of patient time

State-of-the art information/evidence

Ensuring evidence-based knowledge to judge the research process and outcomes