Health System

a) Attitude

16

All health staff treated with empathetic understanding and gave personal attention

Favourable treatment outcome

b) Utilisation of services

16

Received all services offered by RNTCP

Favourable treatment outcome

Cultural a)Health seeking behaviour

15

1

Took allopathic treatment

Initially visited faith healer later stage took allopathic treatment

Favourable treatment outcome

Favourable treatment outcome

b) AYUSH

2

Initially inclined to ayurvedic treatment

Later stage took allopathy medicines

c) Belief system and rituals

16

Early days all patients performed poojas, tied sacred knots and relied upon traditional plant-based medicines

Approached RNTCP in the later stage and cured

d) Stigma and discrimination

15

Only one patient felt stigma and indifference from their own community people

Everyone completed treatment

e) Language barrier

16

Never felt communication problem

Better treatment adherence