Health System a) Attitude | 16 | All health staff treated with empathetic understanding and gave personal attention | Favourable treatment outcome |
b) Utilisation of services | 16 | Received all services offered by RNTCP | Favourable treatment outcome |
Cultural a)Health seeking behaviour | 15 1 | Took allopathic treatment Initially visited faith healer later stage took allopathic treatment | Favourable treatment outcome Favourable treatment outcome |
b) AYUSH | 2 | Initially inclined to ayurvedic treatment | Later stage took allopathy medicines |
c) Belief system and rituals | 16 | Early days all patients performed poojas, tied sacred knots and relied upon traditional plant-based medicines | Approached RNTCP in the later stage and cured |
d) Stigma and discrimination | 15 | Only one patient felt stigma and indifference from their own community people | Everyone completed treatment |
e) Language barrier | 16 | Never felt communication problem | Better treatment adherence |