Questionnaire | Half | Standard deviation | Alfa Cronbach | KMO* | Bartlett’s sphericity test |
Expectations | 4.39 | 0.4884 | 0.754 | 0.841 | 0.000 |
Perceptions | 2.66 | 0.5502 | 0.849 | 0.709 | 0.000 |