|
| Test value = 0 | |||||
| t | gl | Sig. (bilateral) | Difference of means | 95% Confidence interval for the difference | ||
| lower | higher | |||||
| General perception of the service received | 101,605 | 348 | ,000 | 3,067 | 3,01 | 3,13 |
| General expectation of expected service | 131,659 | 348 | ,000 | 4,400 | 4,33 | 4,47 |