Key cost elements of quality

Russell & Taylor, 2010, p: 96

Horngren, 1997, p: 687

Adam & Ebert, 1996, p: 606

Prevention (prevention)

・ Quality planning

・ Product design

・ The operation

・ Training

・ The information

・ Quality Engineering

・ Resource assessments

・ Maintenance of equipment

・ Industrial Process Engineering

・ Design Engineering

・ Training of quality

・ Quality Control Department

・ Quality planning

・ Analysis of quality data

・ Training of quality

・ Quality measurement and control equipment

Assessment (Oversight)

・ Inspection and testing

・ Testing equipment

・ Operators

・ Examination of materials received

・ Technical Services Lab

・ Product testing

・ Final product inspection

・ Inspection of products on the production line

・ The test

・ Examination

・ Quality audit

・ Test results, examination and laboratory acceptance

・ Laboratory services and other measurements

・ Testing and testing materials

・ Sustainability and calibration

・ Field testing

Internal failure

・ Scrap

・ Re-work

・ Failed operations

・ Stop operations

・ Exhaustions

・ Re-work

・ Re-testing and examination

・ Process engineering and manufacturing related to internal failure

・ Scrap

・ Re-work

・ Investigation of failure

・ Repair and troubleshooting problems

・ Laboratory Engineering

External failure

・ Customers complaints

・ Sales returns

・ Claims for collateral

・ Loss of sales

・ Distribution costs related to external failure

・ Process engineering and manufacturing related to external failure

・ Reform

・ Claims for collateral

・ Lower sales, prices and market share

・ Complaints and loss of customers

・ Guarantee cost

・ Field maintenance

・ Repairing and reprocessing of prepared materials

・ Replacement

・ Distressed distribution relationships