Variable

Cardiology

N = 102 (%)

General Surgery

N = 100 (%)

1) Reason for Patients Arrival before 15 mts of their appointment time:

Transportation problem from residence

Patient ensures himself to be not late

Patient decides to finish his appointment

Patient has an appointment at another clinic

Patient came from another hospital

2) Patients arrival between 0 - 15 minutes of their appointment time

Yes

3) Reason for Patients delayed entry:

Patient came late to clinic

Patient arrived, left in between and returned

Patient is from outside Riyadh

Patient went to wrong clinic

Patient went to pharmacy to get medicine

Transportation Problem from residence

4) Exit time from clinic

Before allocation time

Within allocation time

After allocation time

5) Reason for Exit time after (15 - 20) minutes

previous patient took more time

miscommunication between patient and doctor

patient argued with doctor about treatment

19 (18.6)

16 (15.7)

7 (6.9)

3 (2.9)

1 (1.0)

31 (30.4)

71 (69.6)

9 (8.8)

3 (2.9)

2 (2.0)

1 (1.0)

6 (5.9)

22 (21.6)

76 (74.5)

4 (3.9)

10 (10.0)

37 (37.0)

18 (18.0)

73 (73.0)

27 (27.0)

14 (14.0)

0 (0)

92 (92.0)

7 (7.0)

1 (1.0)

3 (3.0)