Theme

Mean rank

Ranking

Maintenance

Solve the problem

15.30

1^st

Time it takes for maintenance

9.82

16^th

Cost/price of maintenance

9.36

18^th

Overall maintenance service

12.44

7^th

Spare parts supply

Access to spare parts in the store

13.10

5^th

On time supply

9.61

17^th

Price of spare parts

9.84

15^th

Online/telephone service

Accuracy to solve the problem

11.76

10^th

On time feedback

9.82

16^th

Telephone service

10.74

14^th

Warranty Service

Clearness of information

13.22

4^th

Length of warranty service

12.38

8^th

Warranty implemented as promised

11.28

12^th

Documentation service

Accuracy of document

14.45

2^nd

Relevance of requested information

11.10

14^th

Overall documentation service

11.80

9^th

Training/driving orientation

Contents of orientation

11.18

11^th

Duration of orientation

9.21

20^th

Overall satisfaction of training/driving orientation

9.22

19^th

Service technician

Competency of the service technician

13.24

3^rd

Politeness of after-sales service technician

11.27

13^th

Overall satisfaction of CFAO after-sales service

12.57

6^th