Items

Students (n = 30)

Staff (n = 20)

P-value

Disagree

Agree

Disagree

Agree

The health center offers a sufficient variety of services

3

(10.0%)

27

(90.0%)

1

(5.0%)

19

(95.0%)

0.64

The services meet my health needs

0

30

(100.0%)

3

(15.0%)

17

(85.5%)

0.06

The services offered are always available

7

(23.3%)

23

(76.7%)

6

(30.0%)

14

(70.0%)

0.74

I am satisfied with the services provided by the nurses

1

(3.3%)

29

(96.7%)

0

20

(100.0%)

1.00

I am satisfied with the level of care displayed by the nurses

4

(13.3%)

26

(86.7%)

1

(5.0%)

19

(95.0%)

0.64

I am satisfied with the services provided by the doctors

1

(3.3%)

29

(96.7%)

9

(45.0%)

11

(55.0%)

0.01*

I am satisfied with the level of care displayed by the doctors

1

(3.3%)

29

(96.7%)

0

20

(100.0%)

1.00

With online scheduling, the waiting time is reasonable

6

(20.0%)

24

(80.0%)

3

(15.0%)

17

(85.5%)

0.72

I feel comfortable with the level of privacy and confidentiality

5

(16.7%)

25

(83.3%)

3

(15.0%)

17

(85.5%)

1.00

With online scheduling, I still get enough time with the doctor

4

(13.3%)

26

(86.7%)

3

(15.0%)

17

(85.5%)

1.00

I am clear about the procedure to access the different services

15

(50.0%)

15

(50.0%)

3

(15.0%)

17

(85.5%)

0.02*

With online scheduling, there is improved customer service

7

(23.3%)

23

(76.7%)

4

(20.0%)

16

(80.0%)

1.00

I am satisfied with the overall customer service

7

(23.3%)

23

(76.7%)

1

(5.0%)

19

(95.0%)

0.12