Items | Students (n = 30) | Staff (n = 20) | P-value | ||
Disagree | Agree | Disagree | Agree | ||
The health center offers a sufficient variety of services | 3 (10.0%) | 27 (90.0%) | 1 (5.0%) | 19 (95.0%) | 0.64 |
The services meet my health needs | 0 | 30 (100.0%) | 3 (15.0%) | 17 (85.5%) | 0.06 |
The services offered are always available | 7 (23.3%) | 23 (76.7%) | 6 (30.0%) | 14 (70.0%) | 0.74 |
I am satisfied with the services provided by the nurses | 1 (3.3%) | 29 (96.7%) | 0 | 20 (100.0%) | 1.00 |
I am satisfied with the level of care displayed by the nurses | 4 (13.3%) | 26 (86.7%) | 1 (5.0%) | 19 (95.0%) | 0.64 |
I am satisfied with the services provided by the doctors | 1 (3.3%) | 29 (96.7%) | 9 (45.0%) | 11 (55.0%) | 0.01* |
I am satisfied with the level of care displayed by the doctors | 1 (3.3%) | 29 (96.7%) | 0 | 20 (100.0%) | 1.00 |
With online scheduling, the waiting time is reasonable | 6 (20.0%) | 24 (80.0%) | 3 (15.0%) | 17 (85.5%) | 0.72 |
I feel comfortable with the level of privacy and confidentiality | 5 (16.7%) | 25 (83.3%) | 3 (15.0%) | 17 (85.5%) | 1.00 |
With online scheduling, I still get enough time with the doctor | 4 (13.3%) | 26 (86.7%) | 3 (15.0%) | 17 (85.5%) | 1.00 |
I am clear about the procedure to access the different services | 15 (50.0%) | 15 (50.0%) | 3 (15.0%) | 17 (85.5%) | 0.02* |
With online scheduling, there is improved customer service | 7 (23.3%) | 23 (76.7%) | 4 (20.0%) | 16 (80.0%) | 1.00 |
I am satisfied with the overall customer service | 7 (23.3%) | 23 (76.7%) | 1 (5.0%) | 19 (95.0%) | 0.12 |