| Familiarity level with public relationship services and public education of water and wastewater services | Frequency | Percentage |
| I am familiar very much | 0 | 0 |
| I am familiar much | 4 | 1 |
| I am familiar somehow | 89 | 23.2 |
| I am familiar low | 147 | 38.3 |
| I am not familiar at all | 144 | 37.5 |
| Total | 384 | 100 |