Self-check-in and check-out | Guests can utilize their mobile phones to make online reservations, check-in, open doors, and perform other operations, saving time and increasing efficiency. |
Smart Room Controls | Guests can personalize the room environment and improve their comfort by controlling the lighting, temperature, and curtains via their smartphones or voice assistants. |
Smart Security Monitoring | The hotel employs video surveillance, face recognition, and other technologies to monitor the internal and surrounding environment in real-time, thereby enhancing the hotel’s security. |
Smart Customer service | Guests can interact with the robot by voice or text to access hotel information, make restaurant reservations, and inquire about tourist attractions. This provides a more convenient customer service experience. |
Big data analytics and personalized recommendations | Hotels can improve customer satisfaction and loyalty by providing personalized recommendation services to guests through the collection and analysis of their behavioral data. |
Marketing | Hotel operators can legally obtain customer information through data collection means, compliance analysis of customer behavior, so as to output high-precision user portraits, formulate systematic marketing strategies, and realize the whole life cycle management. |
Management | Advanced management software and systems can help hotel groups effectively manage rising costs and difficulties caused by rapid expansion. This allows for better coordination of resources and implementation of fine management, laying a foundation for the successful development of hotels. |
Service Intelligence | We recommend using WeChat mini-programs for hotel bookings, check-ins, check-outs, and other operations to enable smart payment services. Additionally, real-time transmission of room service requests can be facilitated, allowing hotel staff to respond promptly and improve service efficiency. |
Streamline the process | The implementation of visual AI technology can streamline the check-in process, while face recognition can facilitate quick unlocking of doors, simplifying the process and improving efficiency. |
Management intelligence | Through WeChat mini-programs and websites, we can build smart terminals that are suitable for employees. This will enable paperless work guidance, standardize service processes, and achieve rapid response, quantitative management, improved efficiency, and error warnings. The use of big data statistical analysis can drive hotel operation and management, enabling statistical analysis of occupancy and dynamic prediction of occupancy. |