Mean

Std. Deviation

Customer satisfaction

1.52

0.398

I can withstand of competition from my business rivals by satisfying the needs of my customers

1.56

0.537

Satisfying my clients has boosted my profitability margin

1.51

0.540

Understanding the needs of my clients has boost my productivity level

1.54

0.583

Treating my customers well and respecting them has earned me their loyalty

1.50

0.549

I can retain my customers by meeting their demands and concerns

1.52

0.584