| Mean | Std. Deviation |
Customer satisfaction | 1.52 | 0.398 |
I can withstand of competition from my business rivals by satisfying the needs of my customers | 1.56 | 0.537 |
Satisfying my clients has boosted my profitability margin | 1.51 | 0.540 |
Understanding the needs of my clients has boost my productivity level | 1.54 | 0.583 |
Treating my customers well and respecting them has earned me their loyalty | 1.50 | 0.549 |
I can retain my customers by meeting their demands and concerns | 1.52 | 0.584 |