Each example is by a different participant.

[brackets] indicate where data have been omitted to maintain privacy.

There’s a feeling of helplessness because we had no response…The MOECC [Ministry of Environment and Climate Change] won’t even acknowledge [us]…Whenever we get a day like that, I call them. I tell them exactly what’s going on. I have a list, three or four pages of times when I’ve called to complain.

…years later to date, and I say to date because as we speak, complaints were filed yesterday. The Premier of Ontario despite being personally contacted and copied with complaints has done nothing but send auto responses by email saying, “We’re glad you contacted us, we take your requests seriously and we will be in touch.”…We attempted to reach out to…Minister of Environment... the [Local Ministry] office…What we see in our community complaint response analysis is what residents are deeming to be adversely affecting their peaceful enjoyment of their property, what’s keeping them awake at night.

We made it our mission to compile the evidence of people filing bonafide complaints, which is again, the only thing they’re allowed to do…You would see first-hand what your neighbours were experiencing because you know they wouldn’t make up the complaint. Also, first-hand, you will see their neighbour going, “I think she’s nuts. Because I live right next door and I don’t feel a thing.” It’s a very dynamic subject and