Construct | Measurement items | References |
Social Value | SCV1: People who are important for me use mobile health apps. | Sheth et al., 1991 [15] |
SCV2: I think using mobile health will help feel more acceptable. | ||
SCV3: I think mobile health apps are used by professionals. | ||
Emotional Value | ETV1: I feel relaxed while using mobile health apps. | Sheth et al., 1991 [15] |
ETV2: I enjoy using mobile health apps. | ||
ETV3: Using mobile health apps gives me pleasure. | ||
Functional Value | FTV1: I think mobile health apps require less effort in comparison to offline medical. | Sheth et al., 1991 [15] |
FTV2: I think mobile health apps are reliable. | ||
FTV3: I think mobile health apps helps to get quicker solution. | ||
FTV4: I think mobile health apps are beneficial to me. | ||
Epistemic Value | ESV1: I am curious about people who use mobile health apps. | Sheth et al., 1991 [15] |
ESV2: I am interested in seeking novel information in mobile health apps. | ||
ESV3: I feel using mobile health helps me acquire knowledge. | ||
Conditional Value | CDV1: I believe I will use mobile health apps when I don’t want to stand in a queue for health checkup. | Sheth et al., 1991 [15] |
CDV2: I believe I will use mobile health apps when I have to make instant payments. | ||
CDV3: I believe I will use mobile health apps whenever there is a need for cashless transactions. | ||
Perceived value | PV1: Compared to the information and services I get from mobile health services, it is worth the effort. | Zeithaml VA., 1988 [19] |
PV2: Compared to the information and services I get from mobile health services; my time is well worth it. | ||
PV3: All in all, my involvement in mobile health is worth it. | ||
Confirmation | CF1: My experience with using mobile health better than what I expected. | Bhattacherjee, 2001 [10] |
CF2: The benefit provided by mobile health was better than what I expected. | ||
CF3: Mobile health can meet demands in excess of what I required for the service. | ||
CF4: Overall, most of my expectations from using mobile health were confirmed. | ||
Satisfaction | SF1: The overall experience of mobile health services is poor. | Bhattacherjee, 2001 [10] |
SF2: The overall medical experience of mobile health services is satisfying. | ||
SF3: Mobile health services can meet my medical needs. | ||
Habits | HB1: Using mobile health apps has become automatic to me. | Limayem et al.,2003 [20] |
HB2: Using mobile health apps is natural to me. | ||
HB3: When faced with a particular task, using mobile health apps is an obvious choice for me. | ||
Continuous intention | CI1: I would like to continue using mobile health apps. | Davis FD et al. 1989 [21] |
CI2: I would like to recommend mobile health to my friends. | ||
CI3: I plan to use mobile health more in the future. |