Variable

Count

(Total = 422)

Percentage (100%)

Have you ever visited UBIDS Hospital?

Yes

141

33.41

No

281

66.59

422

Which Health Facility did you visit aside UBIDS Hosp

Upper West Regional Hospital

39

14.18

Wa Municipal Hospital

137

49.82

Homeland Clinic

61

22.18

Ahmadiyya Clinic

3

1.09

Yassin Clinic

13

4.73

Messiah Clinic

22

8.00

275

Why did you not visit UBIDS Hospital when sick

Cost of Health Care services not affordable

45

16.36

Long waiting time to access medical care

110

40.00

Insufficient information on available medical service

6

2.18

Poor attitude of Health care staff towards clients

12

4.36

Unavailability of drugs

66

24.00

Co-payment (Payment made even though you have NHIS Card

34

12.36

Others

2

0.73

275

Which section /Unit did you experience delays

Medical records (Patient folder section)

35

12.73

At queue to Doctor’s consulting room

103

37.45

At Pharmacy/Drug Unit

14

5.09

At Laboratory diagnosis Unit

97

35.27

Others

5

1.82

275