Variables | Numbers | Percentage | |
Do you have knowledge of some management control tools? | |||
Yes | 22 | 52% |
|
No | 20 | 48% |
|
Are all the operational teams within the hotel familiar with these different tools and their usefulness? | |||
Yes | 13 | 30% |
|
No | 29 | 70% |
|
Possibility of implementation and monitoring of performance objectives by each department head | |||
Yes | 3 | 7% |
|
No | 39 | 93% |
|