| Business life cycle stage during the 1997-1999 crisis | CSE dimension/ level of importance during the crisis | CSE’s |
| Stage 2 | Strategic-leadership Most important | ● Strong overall approach to crisis ● Environmental scan tracking ● Timely recognition and foresight of crisis ● Effective networking ● Inspiring persona ● Proven crisis experience ● Trustworthiness and sincerity ● Humility in the right sense ● Crisis use to exercise leadership ● God listening and empathy ● Responsible risk-taking |
| Managerial-tactical Most important | ● Commitment to crisis backtalk ● Technical competence ● Practice of progress check and recheck | |
| Stage 3 | Strategic-leadership Most important | ● Strong overall approach to crisis ● Crisis use to exercise leadership ● Rich global picture perspective ● Environmental scan tracking ● Authoritative credentials ● Brilliant mind ● Purposeful strategic planning |
| Managerial-tactical Most important | ● Technical competence ● Embrace of technology and innovation ● Forward-looking advantage ● Flexibility and swift in taking action ● Practice of progress check and recheck ● Focus on quality information ● Consistent controlling | |
| Stage 4 | Strategic-leadership Most important | ● Tight stakeholder communications ● Purposeful planning |
| Strategic-leadership Important | ● Strong overall approach to crisis ● Environmental scan tracking | |
| Managerial-tactical Most important | ● Consistent controlling ● Embrace of technology and innovation ● Eye for detail ● Points-of-view consideration ● Practice of progress check and recheck | |
| Managerial-tactical Important | ● Commitment to backtalk ● Deployment of fair rewards and recognition ● Use of systematic criteria and processes ● Flexibility and swift in taking action | |
| Stage 5 | Strategic-leadership Most important | ● Strong overall approach to crisis ● Crisis use to exercise leadership ● Rich global picture perspective ● Environmental scan tracking ● Authoritative credentials ● Brilliant mind ● Purposeful strategic planning |
| Managerial-tactical Most important | ● Technical competence ● Embrace of technology and innovation ● Forward-looking advantage ● Flexibility and swift in taking action ● Practice of progress check and recheck ● Focus on quality information ● Consistent controlling |