| Process phase problem | What should be done | When it should be done | Who is responsible | How it should be done | Stringent limit | Reformist actions |
| Increase in turbidity of water protected from MF unit due to damage and nature of filter membrane | Pressure reading for filters (ΔP) Resistance The turbidity measurement of MF filter | Instantaneous measurement | Measuring devise in the station Operator in the station | Instantaneous devise and Instantaneous reading on the control panel | ΔP > 4.0 Kpa/MIn Ω > 8.0 Turbidity = 1.0 | Replace the filter according the operation maintenance manual Request with new filters Monitor the turbidity of each candidate individual based on the reading of combined filters Control the R-Cl2 to be at least 1.5 mg/l of water produced |
| High water turbidity due to the entry of soil to the network through broken pipes, due to maintenance of damaged networks, which include repair or replacement of main pipe | Status of complaints received from the united complaints center | All the time | Balqa water Administration | Respond to compliant status | Contamination status | Depending on the procedure for dealing with quality complaints |