Statements | Mean | Standard deviation |
Mobile banking helps me to access banking services any time. | 4.68 | 0.58 |
Using mobile makes it easier for me to conduct banking transactions. | 4.55 | 0.64 |
I find mobile useful in conducting my banking transactions. | 4.46 | 0.68 |
I’m satisfied with mobile banking services. | 4.41 | 0.73 |
I always use pin code in mobile banking application. | 4.35 | 0.90 |
I use mobile for my banking needs. | 4.25 | 0.80 |
The mobile application is created well. | 4.24 | 0.85 |
I think that banking transactions on mobile are secure. | 3.95 | 1.01 |
The design (such as color, font size, animation, etc.) of the mobile application is attractive. | 3.92 | 0.90 |
I can chat with customer services representative of the institution when I need it using mobile. | 3.85 | 1.18 |
I always use mobile for handling my bank transactions. | 3.79 | 1.03 |
People around me suggest that I use mobile banking. | 3.77 | 1.11 |
I’m afraid that my personal information may get leaked when using mobile banking. | 2.28 | 1.26 |