Statements

Mean

Standard deviation

Mobile banking helps me to access banking services any time.

4.68

0.58

Using mobile makes it easier for me to conduct banking transactions.

4.55

0.64

I find mobile useful in conducting my banking transactions.

4.46

0.68

I’m satisfied with mobile banking services.

4.41

0.73

I always use pin code in mobile banking application.

4.35

0.90

I use mobile for my banking needs.

4.25

0.80

The mobile application is created well.

4.24

0.85

I think that banking transactions on mobile are secure.

3.95

1.01

The design (such as color, font size, animation, etc.) of the mobile application is attractive.

3.92

0.90

I can chat with customer services representative of the institution when I need it using mobile.

3.85

1.18

I always use mobile for handling my bank transactions.

3.79

1.03

People around me suggest that I use mobile banking.

3.77

1.11

I’m afraid that my personal information may get leaked when using mobile banking.

2.28

1.26