| Measurement Items | University | N | Mean | Std. Deviation | Mean Difference | t | Sig. (2-tailed) |
| Circulation (CL) | JU | 62 | 3.41 | 1.422 | 0.085 | 0.368 | 0.713 |
| UG | 80 | 3.33 | 1.510 |
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| Library membership (CL1) | JU | 62 | 3.69 | 1.047 | −0.213 | −0.680 | 0.497 |
| UG | 80 | 3.90 | 1.900 |
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| Book reservation (CL2) | JU | 62 | 3.64 | 1.478 | 0.063 | 0.261 | 0.794 |
| UG | 80 | 3.58 | 1.549 |
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| Overdue fines (CL3) | JU | 62 | 4.23 | 1.591 | 0.200 | 0.783 | 0.435 |
| UG | 80 | 4.03 | 1.638 |
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| Reminders (CL4) | JU | 62 | 2.90 | 1.620 | 0.125 | 0.477 | 0.634 |
| UG | 80 | 2.78 | 1.691 |
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| Interlibrary book loans (CL5) | JU | 62 | 2.06 | 1.649 | 0.200 | 0.768 | 0.443 |
| UG | 80 | 1.86 | 1.644 |
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| Online chat (CL6) | JU | 62 | 2.98 | 1.526 | 0.138 | 0.566 | 0.572 |
| UG | 80 | 2.84 | 1.546 |
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