Hotels

Cruise lines

Airlines

Car rentals

Multiple day bookings

Averages about two nights

5 - 7-day trips are most popular

Multiple flight sectors are

possible

Multiple days are possible

Deposit

By credit card upon booking

Full payment 70 days before departure

Full payment for non-

refundable discount tickets

None

No-show rate

Averages 5%

Averages less than 1%

Averages 8%

20% - 25%

Late cancellation and no-show penalty

Equal to the first night’s stay, plus taxes

Equal to the entire trip

Equal to the full fare in the case of non-refundable tickets

None

Holdovers

Averages 6%

None

None

Considerable

Early departure

penalty

Between US$30 and US$75, but not common

Partial refund provided

Non-refundable

None

Walk-ins

Averages about seven rooms per day

None

Very significant at airport

Very significant especially at airport

Overbooking

For cancellations, no shows, and early departures

For cancellations only

For cancellations and no

shows

For cancellations, no shows, and early returns

Upgrades

Common

Very common

Common

Very common

Walks or denied boarding

Averages 10 nights a year

Very rare

About eight per 10,000

enplaned

Common

Group bookings

Averages 42%

Averages below 40%

Possible for tour groups

Rare

Attrition clauses

Common

Rare

None

None

Attrition penalties

Based on agreed room nights

Rare

None

Not applicable