DISCUSSION GUIDE FOR COVID-19 KEY INFORMANT VIRTUAL INTERVIEW

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Question

1

I am aware that you have recently tested positive for COVID-19. What were your initial symptoms, if any? Any history of travel or contact with a confirmed COVID-19 case prior to onset of symptoms? How were you diagnosed? How was the result communicated and what was your reaction (response)? Was any member of your family or close contacts infected?

Were you admitted in the treatment centre? If yes, how long did it take between receiving the result and being taken for admission? How were you evacuated and from where??

Can you share your experience on the medical care you received? ?

2

What were the attitudes of the hospital staff that provided you with medical care and support?

What were the admission formalities? Were you asked to provide consent? Were you attended to promptly? Can you recall the medications you were placed on? What other services were rendered to you?.

3

Were you comfortable in the treatment centre? If yes, describe the positive attributes of the centre and the unfavourable ones. How did you overcome them?

4

Were you treated with respect? Describe. Was there a reason to complain about anything and to whom?

5

Were you involved in making decisions about your care? If yes, to what extent did that meet your

expectations?

6

How did the doctors, nurses and other support staff communicate with you while in isolation?

7

Based on your recent experience while on treatment, what are the things that should have been done differently?

8

How would you describe the relationship you have with the care providers at the facility?

9

What would you say are the most important issues you would like to be improve about your treatment experience?

Post treatment, what are your immediate concerns?

10

Based on your recent experience, what advice would you give to those who are still sceptical about COVID-19?

11

Post-treatment, did you have difficulties resuming normal daily activities and life in general? Did you experience discrimination in the community due to your COVID-19 status? What would you be doing differently?

12

Are there any other comments you would like to add?