Item

Mean

SD

1) I do not have any interest in competitors’ offers

3.1011

1.41823

2) The prices of the products and services of this company are clearly stated.

3.3261

1.41075

3) I would have to purchase an additional services of this firm.

3.1500

1.46797

4) I don’t have an intention to Join another firm instead of this firm

2.7161

1.48520

5) I feel comfortable dealing with the firm’s employees.

2.6591

1.51883

Aggregate Mean

2.90