Item

Mean

SD

1) I have desire to continue obtaining the service from the firm.

2.9055

1.41629

2) In the event that the Prices increases, I will keep my dealings with the firm.

2.8986

1.28227

3) I don’t mind paying additional fees and commissions for the firm’s services.

2.9193

1.28050

4) I always speak positively about the services of this firm.

2.8318

1.25530

5) I consider this firm as my first choice when I need any of the telecommunications services.

3.1807

1.45555

Aggregate Mean

2.94