| User satisfaction variables | Academic Level | Disagree | Neutral | Agree | Strongly Agree |
| Satisfied with the library’s support for learning and research | Undergraduate | 9 | 13 | 32 | 21 |
|
| 12.00% | 17.30% | 42.70% | 28.00% | |
| Master | 8 | 39 | 72 | 42 | |
|
| 5.00% | 24.20% | 44.70% | 26.10% | |
| Doctorate (Ph.D.) | 2 | 14 | 29 | 0 | |
|
| 4.40% | 31.10% | 64.40% | 0.00% | |
| Other | 0 | 2 | 0 | 0 | |
|
| 0.00% | 100.00% | 0.00% | 0.00% | |
| Total | 19 | 68 | 133 | 63 | |
|
| 6.70% | 24.00% | 47.00% | 22.30% | |
| Satisfied with the library’s treatment of users | Undergraduate | 4 | 22 | 26 | 23 |
|
| 5.30% | 29.30% | 34.70% | 30.70% | |
| Master | 6 | 31 | 90 | 34 | |
|
| 3.70% | 19.30% | 55.90% | 21.10% | |
| Doctorate (Ph.D.) | 0 | 10 | 32 | 3 | |
|
| 0.00% | 22.20% | 71.10% | 6.70% | |
| Others | 2 | 0 | 0 | 0 | |
|
| 100.00% | 0.00% | 0.00% | 0.00% | |
| Total | 12 | 63 | 148 | 60 | |
|
| 4.20% | 22.30% | 52.30% | 21.20% |