Variables

N

Mean

Standard Deviation

Skewness

Kurtosis

Satisfied with library’s support for learning and research

283

3.85

0.843

−0.385

−0.396

Satisfied with library’s treatment of users

283

3.90

0.773

−0.391

−0.123

Overall library service quality

283

4.03

0.522

0.042

0.704