| Path | Estimate | S.E | C.R | Sig value | Sig |
| Knowledge Management → Learning organization | 0.81 | 0.038 | 21.087 | 0.000 | Sig |
| Learning organization → Service Quality | 0.905 | 0.035 | 26.187 | 0.000 | Insig |
| Service Quality → learning organization | 0.072 | 0.039 | 1.86 | 0.063 | Insig |