Variable | No of Item | Item Range | Source |
Independent Variable: Knowledge Management | 20 |
| (Sankoka, 2014) [14] (Al-kaledy, 2012) [15] |
Knowledge Acquisition | 5 | 1 - 5 | |
Knowledge storage | 5 | 6 - 10 | |
Knowledge sharing | 5 | 11 - 15 | |
Knowledge utilization | 5 | 16 - 20 | |
Mediating Variable: Learning Organization | 35 |
| (Al-Busaidi, 2018) [16] (Abd-Elrahman, 2020) [17] |
Continuous Learning | 7 | 21 - 27 | |
Promote Dialogue and Inquiry | 7 | 28 - 34 | |
Collaboration and Team Learning | 8 | 35 - 42 | |
Share Vision | 6 | 43 - 48 | |
Environment Connection | 7 | 49 - 55 | |
Dependent Variable: Service Quality | 21 |
| (Al-kaledy, 2012) [15] |
Tangibles | 5 | 56 - 60 | |
Reliability | 6 | 61 - 66 | |
Responsiveness | 4 | 67 - 70 | |
Empathy | 6 | 71 - 76 |