Variable

No of

Item

Item Range

Source

Independent Variable:

Knowledge Management

20

(Sankoka, 2014) [14]

(Al-kaledy, 2012) [15]

Knowledge Acquisition

5

1 - 5

Knowledge storage

5

6 - 10

Knowledge sharing

5

11 - 15

Knowledge utilization

5

16 - 20

Mediating Variable:

Learning Organization

35

(Al-Busaidi, 2018) [16]

(Abd-Elrahman, 2020) [17]

Continuous Learning

7

21 - 27

Promote Dialogue and Inquiry

7

28 - 34

Collaboration and Team Learning

8

35 - 42

Share Vision

6

43 - 48

Environment Connection

7

49 - 55

Dependent Variable:

Service Quality

21

(Al-kaledy, 2012) [15]

Tangibles

5

56 - 60

Reliability

6

61 - 66

Responsiveness

4

67 - 70

Empathy

6

71 - 76