1.

2.

3.

4.

5.

Knowledge creation

Spearman’s Correlation

1.000

Sig. (2-tailed)

N

176

Knowledge storage

Spearman’s Correlation

0.586**

1.000

Sig. (2-tailed)

0.000

N

176

176

Knowledge sharing

Spearman’s Correlation

0.662**

0.614**

1.000

Sig. (2-tailed)

0.000

0.000

N

176

176

176

Knowledge application

Spearman’s Correlation

0.720**

0.694**

0.730**

1.000

Sig. (2-tailed)

0.000

0.000

0.000

N

176

176

176

176

Customer perspectives

Spearman’s Correlation

0.705**

0.613**

0.660**

0.664**

1.000

Sig. (2-tailed)

0.000

0.000

0.000

0.000

N

176

176

176

176

176