Factors

Categories

Workforce

n = 36

%

Appreciation of the welcome

Satisfactory

Not satisfying

20

16

55.5

44.5

Waiting time before consultation

Less than 30 min

30 min and more

17

19

47.2

52.8

Duration of consultation

Less than 30 min

30 min and more

19

17

52.8

47.2

Assessment of the consultation

Satisfactory

Unsatisfactory

21

15

58.3

41.7

Communication difficulty

Yes

No

9

27

25.0

75.0

Existence of TBC posters

Yes

No

32

4

88.8

11.2

Understanding the messages transmitted

Yes

No

23

13

63.9

36.1

Explanation of the benefit of mandatory Q3 supervision

Yes

No

20

16

55.5

44.5