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| 1. | 2. | 3. | 4. | ||
| Spearman’s Rho | 1. Knowledge Acquisition | Correlation Coefficient | 1.000 |
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| Sig. (2-Tailed) | . |
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| N | 502 |
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| 2. Knowledge Sharing | Correlation Coefficient | 0.048 | 1.000 |
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| Sig. (2-Tailed) | 0.279 | . |
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| N | 502 | 502 |
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| 3. Knowledge Application | Correlation Coefficient | −0.019 | 0.077 | 1.000 |
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| Sig. (2-Tailed) | 0.665 | 0.085 | . |
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| N | 502 | 502 | 502 |
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| 4. Customer Satisfaction | Correlation Coefficient | 0.175** | 0.055 | −0.028 | 1.000 | |
| Sig. (2-Tailed) | 0.000 | 0.221 | 0.531 | . | ||
| N | 502 | 502 | 502 | 502 | ||