Never

Rarely

Sometimes

Often

Always

p-value

Need of primary health care

6.9%

(n = 09)

8.5%

(n = 11)

23.8%

(n = 31)

23.1%

(n = 30)

37.7%

(n = 49)

0.057

Health Services and professionals’ liability regarding their health

13.8%

(n = 18)

11.5%

(n = 15)

39.2%

(n = 51)

6.9%

(n = 09)

28.5%

(n = 37)

0.005

Understanding of their needs

5.4%

(n = 07)

6.2%

(n = 08)

35.4%

(n = 46)

12.3%

(n = 16)

40.8%

(n = 53)

0.000

Health professionals’ care to the users’ speech

6.2%

(n = 08)

3.8%

(n = 05)

33.1%

(n = 43)

13.1%

(n = 17)

43.8%

(n = 57)

0.001

Health professionals’ knowledge on the user’s history of life

30.0%

(n = 39)

8.5%

(n = 11)

33.8%

(n = 44)

9.2%

(n = 12)

18.5%

(n = 24)

0.000

Home visits proposed by health professionals

48.5%

(n = 63)

13.1%

(n = 17)

34.6%

(n = 45)

2.3%

(n = 03)

1.5%

(n = 02)

0.121