Component matrix^a

Component

1

Transfer station environment

0.983

Lighting and the heating system in transfer station

0.984

Escalator, chairs and trash can in transfer station

0.962

Crowded degree in transfer station

0.905

Security facilities in transfer station

0.995

Pull in and out station time

0.996

Number of vehicles shifts per day

0.962

Numbers of ticket windows and check-in path

0.998

Information provided by transfer station

0.989

Service attitude of the station staff

0.959